Wednesday, 19 November 2025

🧠 Beyond Code: CRM Performance Deep Dive



🧠 Beyond Code: CRM Performance Deep Dive

When plugins are tuned and queries refined, but telemetry still shows high durations… look deeper.


🔍 Diagnostic Layers

- Data Volume: Record count, cascading relationships, index pressure  

- Form Composition: Subgrid load, control rendering, script execution  

- Network Latency: Browser compatibility, user location, client-side delays  

- Usage Patterns: Time-of-day spikes, role-based access, dashboard refreshes  

- Telemetry Gaps: Missing customEvents, lack of correlation, need for custom instrumentation  


🧰 Governance Actions

- Archive old records  

- Use Monitor tool for form breakdown  

- Test latency from key user locations  

- Add targeted telemetry (JavaScript + plugin traces)  

- Correlate performance with roles and time windows  


📋 Performance Checklist (Pre-Deployment)


📋 Performance Checklist (Pre-Deployment)


Purpose: Ensure every customization or deployment meets performance standards before release.  


Developer Checklist

- ✅ Forms

  - Fields per form < 75  

  - Max 2 subgrids, filtered views only  

  - JavaScript loads deferred or conditional  


- ✅ Plugins

  - Execution time < 2 seconds  

  - Asynchronous unless business-critical  

  - Minimize database calls (no redundant queries)  


- ✅ Workflows / Power Automate

  - Long-running jobs scheduled off-peak  

  - Replace legacy workflows with flows where possible  

  - Logging enabled for troubleshooting  


- ✅ Data

  - FetchXML queries filtered, no *  

  - Indexes maintained weekly  

  - Bulk imports scheduled outside business hours  


- ✅ Environment

  - Tested on latest Edge/Chrome  

  - Latency < 150ms verified  

  - Cache cleared before UAT  


📑 Performance SLA (Service Level Agreement)


Purpose: Communicate clear performance commitments to end-users and stakeholders.  


SLA Commitments

- Form Load Time: ≤ 5 seconds for standard forms  

- Dashboard Load Time: ≤ 8 seconds for standard dashboards  

- Plugin Execution: ≤ 2 seconds synchronous, ≤ 10 seconds asynchronous  

- Workflow Completion: ≤ 30 seconds for synchronous, ≤ 5 minutes for asynchronous  

- Data Operations: Bulk imports/exports scheduled outside business hours  


Monitoring & Reporting

- Telemetry Dashboards: Real-time monitoring of form load and plugin execution  

- Alerts: Triggered when thresholds exceeded (e.g., form load > 5s)  

- Quarterly Reviews: Performance audit reports shared with stakeholders  


Exceptions

- Complex forms with >100 fields may exceed SLA; must be documented and approved.  

- Integrations with external systems may introduce latency outside crm control.


Sunday, 16 November 2025

Dynamics 365 CRM Plugins – A Practical Guide

 

🔑 Key Highlights

- Plugins are custom business logic that extend Dynamics 365 CRM.

- They act as event handlers triggered on specific operations (create, update, delete).

- Useful for automation, external service calls, complex data flows, and enforcing business rules.

- Can cancel or modify pipeline operations to ensure data integrity.


🏗️ Plugin Architecture

- Executes within the Event Execution Pipeline.

- Supports synchronous and asynchronous execution.

- Can integrate with external services (via webhooks, Azure Functions).

- Provides flexibility for pre-event, core, and post-event logic.


⚖️ Early Binding vs Late Binding


| Early Binding | Late Binding |



| Compile-time type checking | Run-time type checking |

| Strongly typed classes, safer coding | More flexible, works with dynamic/custom fields |

| Requires regeneration when schema changes | No recompilation needed |

| Faster performance | Comparable performance |

| Wrapper classes simplify development | Limited to public members |


Example – Early Binding:

`csharp

Account account = new Account

{

    Name = "New Account",

    Revenue = new Money(1000000)

};

service.Create(account);

Example – Late Binding:

`csharp

Entity account = new Entity("account");

account["name"] = "Contoso";

account["revenue"] = new Money(5000000.00m);

service.Create(account);


🔒 Isolation Modes

- None: Full access to system resources (on-premises).

- Sandbox: Restricted environment (online), higher security, limited external calls.


🔄 Event Execution Pipeline

- Pre-validation (Stage 10) – before core operation, outside DB transaction.

- Pre-operation (Stage 20) – before core operation, inside DB transaction.

- Main Operation (Stage 30) – platform execution (no plugins).

- Post-operation (Stage 40) – after core operation, inside DB transaction.

- Supports both synchronous and asynchronous execution.


⚙️ Practical Examples

- Pre-validation: Prevent duplicate records, validate email format, enforce security roles.

- Pre-operation: Auto-generate account numbers, enrich data before save.

- Post-operation: Send notifications/emails after record creation.


🛠️ Troubleshooting & Debugging

- Use Plugin Trace Logs with ITracingService.

- Enable trace logging in system settings.

- Debug with Plugin Profiler:

  - Exception mode: captures state at failure.

  - Persist to Entity mode: stores execution profile for replay.


📸 Plugin Images

- Pre-Image: Snapshot before operation (useful for validation).

- Post-Image: Snapshot after operation (useful for auditing).

- Commonly used in update/delete scenarios to compare old vs new values.


🔗 Shared Variables

- Allow plugins to share data across pipeline stages.

- Example: flagging duplicates in pre-event, then updating status in post-event.


🌀 Depth

- Prevents infinite loops by tracking call stack depth.

- Default threshold: 8.


👤 Run Context

- Calling User: Executes under the initiating user’s privileges.

- Specific User: Executes under a designated user.

- System User: Executes with elevated privileges.


🌐 Webhook & Azure Function Integration

- Webhooks send HTTP POST requests to external endpoints on CRM events.

- Azure Functions can act as receivers, enabling serverless integrations.

- Example: Send account data to external service via webhook.


✅ Best Practices

- Use sandbox isolation for online deployments.

- Keep plugins lightweight; offload heavy logic to Azure Functions.

- Always implement error handling and tracing.

- Avoid infinite loops by checking context.Depth.

- Use pre/post images for validation and auditing.


✨ Takeaway: Plugins are the backbone of extending Dynamics 365 CRM. With proper design, debugging, and integration patterns, they ensure scalable, secure, and maintainable business logic.


Wednesday, 12 November 2025

Building a Platform-Level Translation Service for Dynamics 365 Multi-Team Environments

 In large enterprise environments, multiple solution teams often need similar capabilities—like language translation—within Dynamics 365. Handling these requirements in silos leads to duplication, inconsistent patterns, and governance challenges.


To address this, we explored an approach to host translation as a platform service, enabling all solution teams to consume it through a standardized integration pattern.

🧩 Architecture Overview
Power Automate acts as the orchestration layer, triggering on CRM events (e.g., case creation via Dataverse).
It invokes an Azure Function App via HTTP, which processes the payload and calls a Gen AI-powered translation service. The translated response is returned to Power Automate, which updates Dynamics 365 or other downstream systems.

🔁 Flow Breakdown
Trigger: Dynamics 365 event via Dataverse.
Power Automate: Sends HTTP request to Azure Function.
Azure Function:
i. Processes payload
ii. Calls AI translation service
iii. Returns structured JSON response
Power Automate: Parses response and updates CRM records or triggers additional flows.
Consumption: Multiple teams can use this service via a standardized connector.

🔐 Security & Governance
Azure AD authentication for secure access
Telemetry & error handling for traceability
Designed for reusability, scalability, and compliance


Why This Approach?
✅ Standardization: One reusable integration pattern for all teams
✅ Scalability: Centralized service for growing translation needs
✅ Governance: Unified authentication and compliance controls
✅ Faster Delivery: Teams consume via Power Automate without reinventing the wheel

This pattern can be extended for other shared capabilities like sentiment analysis, document summarization, or data enrichment—making the platform a true enabler for solution teams.

💡 Curious to know: How are you handling shared AI services in your Dynamics 365 or CRM environments?

hashtagDynamics365 hashtagPowerAutomate hashtagAzureFunctions hashtagMicrosoftAzure
hashtagDataverse hashtagCloudArchitecture hashtagIntegrationPatterns hashtagEnterpriseArchitecture
hashtagSolutionArchitecture hashtagPlatformEngineering hashtagDigitalTransformation
hashtagScalableSolutions hashtagGovernance hashtagTechInnovation hashtagAutomation

🧠 Beyond Code: CRM Performance Deep Dive

🧠 Beyond Code: CRM Performance Deep Dive When plugins are tuned and queries refined, but telemetry still shows high durations… look deeper....