Sunday, 16 November 2025

Dynamics 365 CRM Plugins – A Practical Guide

 

🔑 Key Highlights

- Plugins are custom business logic that extend Dynamics 365 CRM.

- They act as event handlers triggered on specific operations (create, update, delete).

- Useful for automation, external service calls, complex data flows, and enforcing business rules.

- Can cancel or modify pipeline operations to ensure data integrity.


🏗️ Plugin Architecture

- Executes within the Event Execution Pipeline.

- Supports synchronous and asynchronous execution.

- Can integrate with external services (via webhooks, Azure Functions).

- Provides flexibility for pre-event, core, and post-event logic.


⚖️ Early Binding vs Late Binding


| Early Binding | Late Binding |



| Compile-time type checking | Run-time type checking |

| Strongly typed classes, safer coding | More flexible, works with dynamic/custom fields |

| Requires regeneration when schema changes | No recompilation needed |

| Faster performance | Comparable performance |

| Wrapper classes simplify development | Limited to public members |


Example – Early Binding:

`csharp

Account account = new Account

{

    Name = "New Account",

    Revenue = new Money(1000000)

};

service.Create(account);

Example – Late Binding:

`csharp

Entity account = new Entity("account");

account["name"] = "Contoso";

account["revenue"] = new Money(5000000.00m);

service.Create(account);


🔒 Isolation Modes

- None: Full access to system resources (on-premises).

- Sandbox: Restricted environment (online), higher security, limited external calls.


🔄 Event Execution Pipeline

- Pre-validation (Stage 10) – before core operation, outside DB transaction.

- Pre-operation (Stage 20) – before core operation, inside DB transaction.

- Main Operation (Stage 30) – platform execution (no plugins).

- Post-operation (Stage 40) – after core operation, inside DB transaction.

- Supports both synchronous and asynchronous execution.


⚙️ Practical Examples

- Pre-validation: Prevent duplicate records, validate email format, enforce security roles.

- Pre-operation: Auto-generate account numbers, enrich data before save.

- Post-operation: Send notifications/emails after record creation.


🛠️ Troubleshooting & Debugging

- Use Plugin Trace Logs with ITracingService.

- Enable trace logging in system settings.

- Debug with Plugin Profiler:

  - Exception mode: captures state at failure.

  - Persist to Entity mode: stores execution profile for replay.


📸 Plugin Images

- Pre-Image: Snapshot before operation (useful for validation).

- Post-Image: Snapshot after operation (useful for auditing).

- Commonly used in update/delete scenarios to compare old vs new values.


🔗 Shared Variables

- Allow plugins to share data across pipeline stages.

- Example: flagging duplicates in pre-event, then updating status in post-event.


🌀 Depth

- Prevents infinite loops by tracking call stack depth.

- Default threshold: 8.


👤 Run Context

- Calling User: Executes under the initiating user’s privileges.

- Specific User: Executes under a designated user.

- System User: Executes with elevated privileges.


🌐 Webhook & Azure Function Integration

- Webhooks send HTTP POST requests to external endpoints on CRM events.

- Azure Functions can act as receivers, enabling serverless integrations.

- Example: Send account data to external service via webhook.


✅ Best Practices

- Use sandbox isolation for online deployments.

- Keep plugins lightweight; offload heavy logic to Azure Functions.

- Always implement error handling and tracing.

- Avoid infinite loops by checking context.Depth.

- Use pre/post images for validation and auditing.


✨ Takeaway: Plugins are the backbone of extending Dynamics 365 CRM. With proper design, debugging, and integration patterns, they ensure scalable, secure, and maintainable business logic.


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Dynamics 365 CRM Plugins – A Practical Guide

  🔑 Key Highlights - Plugins are custom business logic that extend Dynamics 365 CRM. - They act as event handlers triggered on specific ope...